Appointments

We have the services of a range of healthcare professionals available to our patients, and there may be more than one suitable option. When you contact us for an appointment, you will speak to a member of our Patient Services Team who will ask you some questions about the reason for your appointment. Please answer their questions as best you can, as this will help them to offer you a timely appointment with the most appropriate healthcare professional. All our staff are fully trained and bound by strict rules of confidentiality.  If you attend the health centre and wish to speak to a member of staff in private a room will be provided.

Below we describe the main healthcare professionals working in or alongside our practice, and below that is a list of common conditions with guidance on who might be the best person to help you or whether you can manage the condition yourself without seeing a healthcare professional.

If you want to know more about a particular condition or how to self-care please click here and use the Patient.info or NHS Choices options. For help with finding mental health services please use the search under “Wellbeing”.

GP

  • One of the doctors – our most highly qualified staff member
  • May have a specialist area of expertise
  • Can perform all necessary examinations and prescribe almost all drugs
  • Can make referrals to specialists and arrange hospital admission
  • Only has a 15 minute appointment
  • Tends to have longest waiting times

Advanced Nurse Practitioner (ANP)

  • Our most highly qualified nurse
  • Many years of experience
  • Can perform some examinations and prescribe certain drugs
  • Can deal with many minor illnesses
  • Can make referrals and admit to hospital
  • Tends to have shorter waiting times
  • Cannot provide “Fit Notes” for work

Practice Nurse

  • Manages the routine care of long-term conditions such as diabetes and COPD
  • Limited prescribing
  • Can have longer appointments
  • Often the best option if you have questions about your long-term condition or the associated medication

A - Z of Conditions

a b c d e f g h i j k l m n o p q r s t u v w x y z

*Where you see “pharmacist*” a trained community pharmacist is able to treat you under the Common Ailments Scheme which means he or she is able to supply you with the required medication without having a prescription from the doctor.  Under certain circumstances you may be able to have this medication from the pharmacist free of charge, although if you are able to pay for it, we would encourage you to do so.  Please see this leaflet for further information.

Condition

What to do

Abdominal pain
Please ring and speak to a member of the Patient Services Team to access the triage service.
Acne Consult your community pharmacist*
Acute Asthma Please ring and speak to a member of the Patient Services Team to access the triage service.
Back Pain
Self care at home with pain management advice from community pharmacist*.
If back pain is severe please ring for an appointment with the advanced physiotherapist or, if the condition is ongoing, please contact the Patient Services Team for details on how to self-refer for physiotherapy or you can download the self-referral form here – Physio self-referral english or Physio self-referral welsh.
Blood test Please ring to book a blood test appointment.
Breathlessness Please ring and speak to a member of the Patient Services Team to access the triage service.
Burns Please ring and speak to a member of the Patient Services Team to access the triage service.
Cellulitis (skin inection)
Please ring and speak to a member of the Patient Services Team to access the triage service.
Cervical smears Please ring to book an appointment with a practice nurse.
Chest infection Please ring and speak to a member of the Patient Services Team to access the triage service.
Chest Pain Please ring and ask for an urgent triage call back or, if you have a known heart problem, attend A&E.
Chicken Pox Consult your community pharmacist.*
Cold sores Self care at home or consult community pharmacist* for advice.
Colds Self care at home or consult community pharmacist* for advice.
Constipation Self care at home or consult community pharmacist* for advice.
Contraception Please ring to book an appointment with a practice nurse.
Contraception – morning after pill Available from the community pharmacists, or, if in school, the
school nurse.
Cough Self care at home. If you have had a cough for more than 2
weeks, please ring and speak to a member of the Patient
Services Team to access the triage service.
Cystitis Self care at home or consult community pharmacist. If
problem persists, please ring and speak to a member of the
Patient Services Team to access the triage service.
Dental problem
Please consult your dentist.
Diarrhoea Self care at home or consult the community pharmacist.
Dizziness Self care at home. If problem persists, please ring and speak to
a member of the Patient Services Team to access the triage
service.
Ear syringing
Please ring to book an appointment with a practice nurse.
Eczema Self care and consult your community pharmacist*.
Eye soreness/infection Self care is now recommended for conjunctivitis. If infection is more severe, please consult your optician. Find an optician near you at www.eyecare.wales.nhs.uk.
Eye injury Please consult your optician.
Fit note (“sick note”)
Please ring to speak to a member of our Patient Services Team.
Flu Self care at home or consult your community pharmacist for advice on how to ease symptoms. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Forms, certificates, medicals, reports Please ring to speak to a member of our Patient Services Team.
Fungal infection Self care at home or consult your community pharmacist for advice. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Hayfever
Self care and consult your community pharmacist*.
Head injury If head injury is minor, please ring and speak to a member of the Patient Services Team to access the triage service. If head injury is major, go to A&E.
Head lice Consult your community pharmacist*.
Headache/migraine Self care at home or consult your community pharmacist for advice on how to ease symptoms. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Indigestion/heartburn
Self care at home or consult your community pharmacist* for advice on how to ease symptoms. If symptoms are severe, please ring and speak to a member of the Patient Services Team to access the triage service.
Injection of medication Please ring to book an appointment with a practice nurse.
Insect bites Self care or consult pharmacist for advice.
Mental health
There is lots of self help available for mild mental illness (please see Health and Wellbeing Advice). If mental illness is more severe, please ring and speak to a member of the Patient
Services Team to access the triage service.
Moles There is lots of information available on NHS Choices to help you decide whether you need to get your mole checked. If you are still unsure, please ring and speak to a member of the Patient Services Team to access the triage service.
Nappy rash
Self care with advice from community pharmacist* or consult your Health Visitor.
Neck pain Self care with advice on pain management from community pharmacist. If pain in severe, please ring for an appointment with the advanced physiotherapist.
Nosebleeds Self care. If bleeding is severe and not controlled, please ring and speak to a member of the Patient Services Team to access the triage service.
Penis pain/soreness
Self care or contact the Sexual Health Clinic. If problem persists, please ring to book an appointment with a GP.
Period problems Self care. If problem persists, please ring to book an appointment with a practice nurse.
PSA test / prostate problems Please read this booklet – Understanding the PSA Test – then if you are still worried book a routine appointment with a GP.
Rash
Self care with advice from community pharmacist. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Rectal problems Self care with advice from community pharmacist. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Shingles
Please ring and speak to a member of the Patient Services Team to access the triage service.
Sinusitis Consult your community pharmacist. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Skin conditions Self care with advice from community pharmacist*. If problem persists, please ring to book an appointment with a GP.
Smoking cessation www.helpmequit.wales or consult your community pharmacist.
Sore Throat Consult your community pharmacist*. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Stings Consult your community pharmacist*. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Stitch removal Please use the wound clinic at Chirk Community Hospital. Phone 03000 850003 to book an appointment.
Strokes Please ring and ask for an urgent triage call back or attend A&E.
Styes Self care with advice from your community pharmacist.
Sunburn Self care with advice from your community pharmacist.
Threadworm
Self care with advice from your community pharmacist*.
Thrush Self care with advice from community pharmacist*. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Travel advice & vaccinations Please ring to book an appointment with a practice nurse.
Urine infections
Self care with advice from community pharmacist*. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Vaccinations
Please ring to book an appointment with a practice nurse.
Vaginal discharge/pain Self care or contact the Sexual Health Clinic. If problem persists, please ring to book an appointment with a GP.
Verrucas Self care with advice from your community pharmacist*.
Vomiting Self care with advice from community pharmacist*. If symptoms persist, please ring and speak to a member of the Patient Services Team to access the triage service.
Warts
Self care with advice from your community pharmacist*.
Wound infection Please ring and speak to a member of the Patient Services Team to access the triage service.